Scope
This Privacy Policy applies to all services offered through EquiHub (equihub.dev), including Equinox, EquiMissioner, the EquiHub dashboard, and related platform features. EquiHub is operated by Fluity, which acts as the data controller for personal information described here.
This policy covers information collected when you create an account, sign in, subscribe, use our services, visit our website, or contact support. It does not cover third-party websites or services you access through links on our platform; those services have their own privacy policies.
Information We Collect
The categories below describe the personal information we may process. Some fields are required to use the service; others are optional or generated automatically.
| Category | Examples | Required |
|---|---|---|
| Account | Username, email address, account ID, password (hashed), profile avatar (generated from your username) | Yes |
| Social sign-in and Discord | If you sign in with a provider (such as Google, Discord, or GitHub), we receive the profile details that provider shares with us, typically your name, email, and provider account ID. If you link Discord separately, we also store your Discord user ID and announcement preferences. | Optional |
| Subscription and billing | Subscription status, plan, billing history, and Stripe customer and payment references. Payment card details are handled by Stripe; EquiHub does not store full card numbers | If subscribed |
| Usage and support | Support messages, appeal submissions, feature preferences, and records of how you interact with the dashboard | As needed |
| Technical | IP address, browser type, device information, session identifiers, and server logs used for security, abuse prevention, and troubleshooting | Automatic |
| Analytics | Aggregated usage data via Google Analytics on our website and dashboard | Automatic |
| Optional preferences | Settings such as AI data collection opt-in and Discord announcement preferences, where available in your account | Optional |
We do not knowingly collect sensitive categories of data (such as health, biometric, or government ID data).
How We Use Your Information
We use personal information for the following purposes:
- Provide the service: Create and manage your account and deliver Equinox and EquiMissioner features you configure.
- Process payments: Manage subscriptions, one-time purchases, renewals, and billing support through Stripe.
- Authenticate and secure: Verify sign-in, maintain sessions, detect abuse, enforce limits, and protect users and platform integrity.
- Communicate with you: Respond to support requests, send service-related notices (such as subscription or security updates), and deliver Discord announcements if you opt in.
- Improve the platform: Analyze aggregated usage patterns, fix bugs, and develop features. Optional AI data collection, where enabled in your settings, may be used to improve product features.
- Comply with law: Meet legal obligations, respond to lawful requests, and enforce our Terms of Service.
We do not use your data for unrelated marketing. EquiHub does not currently send promotional email campaigns.
Legal Bases for Processing
If you are in the European Economic Area (EEA), United Kingdom, or another jurisdiction that requires a legal basis, we process personal data on the following grounds:
Contract
Processing needed to provide the services you signed up for: account access, subscription management, and support.
Legitimate interests
Security monitoring, fraud prevention, service improvement, and enforcing our terms, balanced against your rights.
Consent
Optional Discord announcements and optional AI data collection where you enable those settings in your account.
Legal obligation
Retention or disclosure required by applicable law, regulation, or valid legal process.
Data Sharing and Processors
We do not sell your personal information. We share data only in the limited circumstances below:
- Payment processing: Stripe receives billing and transaction data needed to process payments and manage your subscription. See Stripe's Privacy Policy.
- Social and OAuth providers: When you sign in or link an account through a third-party provider, that provider processes data under its own terms.
- Analytics: Google Analytics receives usage data about site visits. See Google's Privacy Policy.
- Infrastructure providers: Hosting, database, email, and messaging services that process data on our behalf under contractual obligations to protect it and use it only for our instructions.
- Legal and safety: When required by law, to protect rights and safety, or to investigate abuse, fraud, or Terms of Service violations.
- Business transfers: In connection with a merger, acquisition, or sale of assets, subject to this policy or notice to you.
Cookies and Tracking
We use cookies and similar technologies as follows:
- Essential cookies: Session authentication, CSRF protection, and security. These are required for the site and dashboard to function.
- Preference storage: Theme selection and similar UI preferences may be stored in your browser (for example,
localStorage). - Cookie consent: Accepting stores a cookie so the consent banner does not reappear on future visits. Declining dismisses the banner for the current session.
- Analytics: Google Analytics is used on our website and dashboard. Our cookie consent banner lets you accept or decline optional cookies; core account and dashboard features work either way.
You can clear cookies through your browser settings or use browser extensions to block analytics trackers.
Data Security
We apply technical and organizational measures to protect personal information, including access controls, encrypted connections (HTTPS), and restricted internal access on a need-to-know basis. You are responsible for keeping your EquiHub account password secure.
No method of transmission or storage is completely secure. Report suspected unauthorized access to support@equihub.dev promptly.
Data Retention
- Active accounts: We retain account and subscription data for as long as your account is active and as needed to provide the service.
- Deleted accounts: When you delete your account, we delete associated personal data, except where retention is required by law or for legitimate purposes such as fraud prevention or unresolved billing disputes.
- Billing records: Transaction records handled through Stripe may be retained as required for accounting, tax, and legal compliance.
- Logs: Server and security logs are retained for a limited period appropriate for troubleshooting and abuse investigation, then deleted or anonymized.
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
| Right | What it means | How to exercise |
|---|---|---|
| Access | Request a copy of the personal data we hold about you | Account settings or support@equihub.dev |
| Correction | Update inaccurate or incomplete information | Account settings |
| Deletion | Request erasure of your personal data | Delete your account in settings, or contact support |
| Withdraw consent | Revoke consent for optional processing (Discord announcements, AI data collection) | Account settings or unlink Discord |
| Object or restrict | Object to or request restriction of certain processing (EEA/UK) | Email support@equihub.dev |
| Portability | Receive your data in a structured, machine-readable format where applicable | support@equihub.dev |
| Complaint | Lodge a complaint with your local data protection authority (EEA/UK) | Contact your supervisory authority |
We will respond to verified requests within the timeframe required by applicable law. We may need to verify your identity before processing certain requests.
Children's Privacy
EquiHub is not directed at children under 13. We do not knowingly collect personal information from anyone under 13. If you believe a child under 13 has provided us with personal data, contact support@equihub.dev and we will delete it promptly.
International Data Transfers
EquiHub may process and store data in countries other than your own, including where our infrastructure providers operate. Where required, we rely on appropriate safeguards (such as standard contractual clauses) for transfers of personal data from the EEA or UK to countries without an adequacy decision.
Policy Changes
Fluity may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Material changes will be posted here. Continued use of EquiHub after changes take effect constitutes acceptance of the updated policy, unless applicable law requires otherwise.
Contact
For privacy questions, data requests, or concerns about this policy:
- Operator
- Fluity (EquiHub)
- support@equihub.dev
- Website
- equihub.dev
Include your account username for faster verification.